NAPOLEON GRILLS, WOLF S Napoleon 67013 Smoker Box, Stainless Steel  

Enjoy the fun and flavor of wood smoke while using your gas grill. The Napoleon stainless steel smoker box is built specifically for use in Napoleon Prestige PRO���, Prestige�� Series and Rogue�� Series gas barbecue grills. Made from durable stainless steel, this smoker box replaces a barbecue's sear plates directly above a lit burner. To use, remove the barbecue's cooking grids and a sear plate directly above a burner. Place the smoker box on the sear plate supports. Fill the high-capacity box with your favorite flavor of wood chips or chunks and put the lid on. Replace the cooking grids and light the burner below the smoker box to low. The chips or chunks will begin to smolder and produce smoke. This is ideal when adding that delicious smoky flavor to your favorite meals. To achieve the better results, the food needs to be on the barbecue for at least 20 min. This is ideal for roasts, reverse searing meats and rotisserie-cooked meals. To remove the stainless steel smoker box from the barbecue when you are done cooking, wait until the barbecue is fully cooled before removing the cooking grids and smoker box.

Returns Policy

We know that sometimes customers may order the incorrect product and for those incorrect orders, we will gladly accept a return product but the cost to ship those items back are the responsibility of the customer. This is not something we enjoy doing but is needed to ensure that we can continue to offer the best pricing to our customers. Products must be returned within 15 days from the date of delivery and in a condition where the item can be resold. Should you need to return something, please email me at john@b2bbulk.com and provide your order number and the product you want to return. We will send you a return shipping label and the cost of that return will be deducted from the refund. This adjusted refund will be processed upon receipt and inspection of the returned item. Tools are NOT returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

General

All orders are shipped "economy" with either USPS or UPS Ground, depending on the size of the order and location. We balance the shipping costs and shipping method to ensure our customers are receiving the lowest and most competitive prices.

Carrier Delays

Once a product is in the hands of a carrier, we don’t have much control if there are unusual delays. However, we actively monitor all shipments and if we notice a delay of some sort, we will contact you and let you know that we are aware of it and will try to get additional information from the carrier to pass on to you.

Damaged or Incorrectly Shipped Items

You can trust that we will NEVER ship out a damaged product to you. In the cases where there is a manufacturing defect, the carrier damaged the product, or in the rare cases we ship from one of our supplier warehouses (where we do not see the process), we will immediately rectify the problem with you. Just email me at john@b2bbulk.com and provide your Order Number and problem and we will get right on it and determine the best resolution for you. .